Start your claim anytime, anywhere.

Need to make a claim? You can get started anytime online.

Make a claim
A man standing on public transport wearing headphone whilst looking at his phone

How our claims work

Log in online

Start the claim process by logging in here.

Tell us what happened

Give us a few details, a brief summary of what happened, and supporting documentation and photos, if you have them.

We’ll process your claim

We’ll review your claim and our clever tech will automatically run checks, designed to save you time.

You’ll hear from us

Some simple claims, like for car windscreens, can be approved in minutes. If not, one of our team of experts will be in touch.

A woman with glasses smiling whilst working on her computer

Find the support you need

We’re here to help you find the answers and solutions you’re looking for.

Log in

We’re available 24/7 in the case of an emergency

Get a quote
Manage your policy, download your documents, and make a claim by logging in here.
Sign up to hear about upcoming products, exclusive discounts and more.
Thanks for subscribing!
Oops! Something went wrong while submitting the form.
Huddle
AboutBlogBlogTermsPrivacyTelstra partnershipHuddle AUHuddle UK
Insurance
CarHome & ContentsHomeContentsTravelImportant docs
Help
ClaimsEmergenciesSupportTravel alertsFAQs
© 2024 Huddle Insurance, a business name of Open Insurance Pty Ltd, ABN 23 166 949 444, AFSL No. 451712.

1. How our Pay As You Drive discount works‍

If you drive less than 15,000 km a year, Huddle's Pay As You Drive Cover could save you up to 30% compared to our regular Comprehensive Cover.

2. How our combined Home & Contents discount works

A 10% discount to premium applies where a combined Home & Contents policy is purchased and for each policy term thereafter providing the combined policy continues to be held. When more than one discount applies, we’ll apply them in a set order to the already discounted premium. Discount(s) does not apply to taxes, government charges, fees or optional non-insurance services (e.g. roadside assistance). Minimum premiums may reduce the full advertised discount. We reserve the right to withdraw or extend this discount at any time.

3. Carbon offset‍

We’ll pay to help offset your carbon emissions by planting and protecting native forests when you buy a new policy. We do this by partnering with Greenfleet. They plant biodiverse, native forests in Australia and New Zealand, which are legally protected for 100 years. New policies from 29 November 2022. Not applicable to policy renewal.

4. Telstra Plus bonus points offer terms

Offer ends 30 June 2026 unless extended or withdrawn earlier. Sign up with your Telstra ID to get started. Offer subject to eligibility criteria and other terms and conditions. Must start journey from Telstra Plus website. See the Commonly Asked Questions section, and read the Telstra Plus terms and conditions and the offer terms and conditions. Offer permits multiple eligible policy purchases. A new policy is eligible for this offer only if it is not purchased within 90 days following the end of a previous policy that covered the same risk, such as destination and travel dates. Points awarded after a car or home policy has been active for 30 days, for a travel policy, points are awarded 30 days after it’s purchased, and it hasn’t been cancelled. They will then be added to your points activity within an additional 14 days.‍

‍5. 24/7 Roadside Assistance

Service area limitations, other limitations, exclusions and terms and conditions apply.

6. Fast claims

Lodge claims online, 24/7. For some claims types you may receive a decision in minutes.

7. Smart Flight Delay

Smart Flight Delay is only included with our International Comprehensive plan. You'll need to register your flight(s) at least 2 hours before your flight's scheduled departure time. You can register all of the flights on your international trip. If your flight is delayed for more than 60 minutes from its originally scheduled departure time, you'll receive an email with a complimentary voucher for you and up to four guests flying with you. Other terms and conditions apply.

‍Things you should know
‍

Our car and home insurance is issued by Huddle Insurance, a business name of Open Insurance Pty Ltd, ABN 23 166 949 444, AFSL no. 451712 on behalf of the insurer, The Hollard Insurance Company Pty Ltd, ABN 78 090 584 473, AFSL no. 241436. Open acts as an agent of Hollard and not on your behalf. Any information provided on this site is general information only and does not take into account your individual needs, objectives or financial situation. You should carefully read the relevant Product Disclosure Statement and Financial Services Guide, and consider the relevant Target Market Determination to help you decide if the product is right for you. Eligibility criteria apply.


Our travel insurance is arranged, administered and issued by Huddle Insurance on behalf of the insurer, certain underwriters at Lloyd's. Open acts as an agent of the insurer and not on your behalf. Any information is general information only and does not take into account your individual needs, objectives or financial situation. You should carefully read the relevant Combined Financial Services Guide and Product Disclosure Statement, and consider the relevant Target Market Determination to help you decide if the product is right for you. UMR: B1262BW0505224.

Telstra Limited, ABN 64 086 174 781, AR 1303090, is a promoter of Huddle insurance and is arranging the insurance as an authorised representative of Open Insurance Pty Ltd, ABN 23 166 949 444, AFSL no. 451712. Read the Telstra Financial Services Guide.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.