We understand that sometimes things don’t go to plan, and you may want to raise a complaint. It’s important that you get in touch with us, so that we can address your concerns. 

As a first step, please get in touch with our team through our Support Centre or by emailing complaints@uk.huddleinsurance.com

You’ll need to tell us:

1. Your personal details
2. Your policy or claim number
3. What has gone wrong
4. What you would like us to do to put things right

We will try to address and resolve your complaint as soon as possible. In any case, you’ll receive an initial response within 3 business days. 

You can find the full details of our Complaints Process in the Policy Document.