Mobile phone insurance made easier

To be eligible to purchase a policy, you need to be at least 18 years old. Mobile phones that are owned by you or a member of your family can be covered under the policy.

The IMEI (International Mobile Equipment Identification) is a unique identification code specific to your mobile phone. It is not your phone number. It is a code that is unique to each handset.

This means that if you change your mobile phone, even to the same make and model, you need to Contact Us. The new phone is not automatically covered under your policy.

For Android users:

The easiest way to find your phone's IMEI number is to simply dial *#06# if you're on an Android device. If you're still having trouble, then you should be able to find it in Settings > About phone > Status > IMEI information. If requested by support, you can take a screenshot on most Android phones by holding the volume down and the power buttons for 1-2 seconds. The screen should flash, and the photo can be found in your photos app.

For Apple users:

You will find your IMEI by going to Settings > General > About - and take screenshots. You will need to scroll down to see your IMEI number. The IMEI number can also be found by simply dialling *#06#.

Your new phone isn't automatically covered by your policy, even if it's the same make and model as the phone listed on your Policy Schedule.

So if you get a new phone, you'll need to update your phone via your online account.

Don't forget, you'll also need to complete the Condition Check for your new phone, otherwise the higher excess on your Policy Schedule will apply to that phone.

We can only insure certified refurbished phones that have been purchased by you within the last 3 years from the manufacturer or airtime provider in the UK with a minimum 12-month warranty.

Get your claim started by visiting our claims page.

Our claims partner will receive your claim details, and will contact you if they need further details or documents.

Your excess is the amount you will have to pay towards each claim under your policy. The amount of your excess(es) will be shown on your Policy Schedule.

Remember, for Mobile Phone policies your excess will be higher until you complete our Condition Check.

It's quick and easy! Just head to our contact page and click the "Visit our Support Centre" button. In the pop-up that opens, type "Validate my phone" and follow the simple steps provided.

Once completed, we will review your details and reduce your excess if the phone is successfully validated.

Note your excess will be higher until you have successfully validated your phone using our Condition Check.

What if the validation fails?

If the validation fails, it means that either we couldn't see the picture clearly or that the phone screen is showing damage.

If your phone is damaged, we will need to cancel your policy as we cannot cover phones that already have damage.

If we can't see the picture clearly, you will get an invalid notification with feedback on what went wrong. You would then need to try again, make sure you are in a brightly lit room and your mirror and your phone's lens is clean.